Payouts
How money gets from your customers to your bank account. Stripe Connect Express handles the heavy lifting; SlabTrack takes a flat platform fee.
The fee math
For a $100 sale:
| Line | Amount | Who keeps it |
|---|---|---|
| Customer pays | $100.00 | — |
| Stripe processing fee (2.9% + $0.30) | −$3.20 | Stripe |
| SlabTrack platform fee (3%) | −$3.00 | SlabTrack |
| Your net | $93.80 | You |
Payout schedule
Set in your Stripe Express dashboard. Default is daily with a 2-business-day rolling reserve. Options:
- Daily — payouts every business day, 2-day delay
- Weekly — every Friday for the prior week
- Monthly — first business day of each month
- Manual — you trigger payouts when you want
How to change it
- Dashboard → Stripe → Open Stripe Express (opens dashboard.stripe.com/express)
- Settings → Payouts → Schedule
- Pick your cadence + save
Refunds
From the Orders page, click into an order → Refund. Two options:
- Full refund — entire order amount goes back to customer's card. SlabTrack also refunds you the platform fee.
- Partial refund — enter a custom amount. Platform fee is refunded proportionally.
Refunds use idempotency keys (refund-{orderId}), so clicking Refund twice on the same order is safe — you won't accidentally double-refund.
Refunding does NOT automatically relist the card on your storefront. The order's card_channels row stays at sold. If you want to relist, manually re-engage from Strategist or the dashboard. Reason: most refunds are for damage in transit — the card is already gone.
Disputes / Chargebacks
When a customer files a chargeback, Stripe pings our webhook → the order moves to disputed. You'll see a red badge on the dashboard.
What to do
- Click into the disputed order → View dispute details
- Stripe shows the customer's reason (item not received, item not as described, fraudulent)
- Click Open in Stripe to upload evidence: tracking, photos, customer messages
- Stripe gives you 7 days to respond. Failing to respond = automatic loss + chargeback fee ($15)
Tracking + delivery confirmation + a photo of the package on the porch (USPS provides this for many addresses). Item photos before shipping help for "not as described."
Reading your statement
Dashboard → Reports → Monthly Statement. Generates a PDF with:
- Total gross sales
- Stripe processing fees
- SlabTrack platform fees
- Refunds issued
- Net deposited to your bank
- 1099-K-equivalent summary (Stripe issues the actual 1099-K each January)
Tax documents
Stripe handles 1099-K issuance automatically. If you cross $5,000 in gross volume in a calendar year (current threshold), Stripe will email and mail you a 1099-K by January 31 of the following year. SlabTrack does NOT issue tax documents — we're not the merchant of record.