Shipping
SlabTrack uses Shippo for label printing. By default you ride on the SlabTrack shared Shippo account — no setup needed. Optionally bring your own.
Out of the box
If you did nothing during onboarding except set a ship-from address, you're already wired up. Every order gets a Print Label button that calls our shared Shippo account. The label cost (~$4 USPS Ground Advantage for a slabbed card) is deducted from your Stripe balance at month-end.
Bring your own Shippo
If you have your own Shippo account (cheaper rates if you ship a lot), you can swap it in:
- Dashboard → Settings → Shipping
- Use my own Shippo account
- Paste your Shippo API token (Shippo dashboard → API → Live Token)
- Save → next label uses your account, your rates, your Shippo balance
Default parcel
SlabTrack pre-configures Shippo with a sensible default for slabbed cards:
| Field | Value |
|---|---|
| Length | 6 inches |
| Width | 4 inches |
| Height | 1.5 inches |
| Weight | 4 oz |
| Service | USPS Ground Advantage |
| Insurance | None (add manually for orders > $200) |
For raw cards or small lots, you can override at print time:
- Click Print Label
- Click Customize parcel
- Adjust dimensions / weight / service / insurance
Packing standards (recommended)
Customers expect their cards arriving safely. Even a $20 sale with damaged packaging can become a $20 refund + a chargeback fee + a 1-star review.
For slabbed cards
- Slab in a team bag (prevents scuffs)
- Slab + bag between two pieces of cardboard, taped on all sides
- Wrap the cardboard sandwich in bubble wrap
- Bubble-wrap pack in a 6×4×1.5 bubble mailer or a 7×5×2 corrugated box
- Box → bubble mailer with "DO NOT BEND" stamp
For raw cards
- Penny sleeve → top loader → team bag
- Top loader between two pieces of cardboard, taped
- Bubble mailer with "DO NOT BEND"
Anything over $200, add Shippo's USPS insurance (~$3 for $500 of coverage). For anything over $500, use USPS Priority Mail with a tracking + signature requirement. Disputes for "item not received" almost always lose without delivery confirmation.
International orders
SlabTrack supports US-only by default. To enable international:
- Dashboard → Settings → Shipping → International → enable
- Set country whitelist (e.g. Canada, UK, Australia, Japan)
- Customs forms get auto-generated by Shippo at print time (you fill in HS code:
9504.40for trading cards)
Canada Post has stricter customs rules and slower delivery. Expect 2-3 weeks for delivery, more for "not received" disputes. If you're not ready for that customer-service overhead, leave international off and stay US-only.
Tracking emails
Customers get an email when:
- Label is purchased ("Your order has shipped")
- Carrier first-scans the package ("Your package is on the way")
- Out for delivery ("Your package will arrive today")
- Delivered ("Your package has arrived")
These come from Shippo automatically — you don't have to set anything up.