Shipping + Returns
When your card ships, how to track it, and what to do if it arrives damaged or doesn't arrive at all.
When it ships
Most orders ship within 24-48 hours of payment. Sellers running storefronts may ship same-day if the order comes in before noon. ToT orders go through the operator and typically ship within 48 hours.
How it ships
| Card type | Default service | Speed |
|---|---|---|
| Single slabbed card | USPS Ground Advantage | 2-5 business days |
| Single raw card | USPS Ground Advantage | 2-5 business days |
| High-value (> $200) | USPS Priority + insurance | 1-3 business days |
| Lots / multi-card | USPS Priority box | 1-3 business days |
What you'll receive
- Slab in a team bag inside a cardboard sandwich
- Cardboard sandwich wrapped in bubble wrap
- Sealed bubble mailer or rigid box with "DO NOT BEND" stamp
If your packaging looks worse than this, that's a sign your seller skipped corners — feel free to leave feedback or report it.
Tracking
You'll get four emails:
- Order confirmation — immediately after payment, with order ID
- Shipping notification — when the seller prints the label, with tracking number
- Out for delivery — morning of expected delivery
- Delivered — when the carrier scans it as delivered
If you don't see the second email within 48 hours of payment, contact the seller (storefront) or support@slabtrack.io (ToT).
If it arrives damaged
Take photos before opening any further. Specifically:
- Photo of the unopened package showing damage (crushed corner, water stains, etc.)
- Photo of the package opened, showing the slab/card inside
- Photo of the slab itself if cracked or the card if creased
Email support@slabtrack.io with: order ID + photos + what's wrong. Most cases resolve within 48 hours with either a refund or a replacement (if the seller has another).
If you tear open a bubble mailer with a knife and slice the card, that's on you. Use scissors at the edge or pull the perforated tab. Photograph the package before any cuts.
If it doesn't arrive
USPS sometimes loses packages. Steps:
- Wait 7 business days past the expected delivery date — USPS often catches up
- File a USPS missing-mail search at
usps.com/help/missing-mail.htmwith your tracking number - Contact the seller with the missing-mail case ID — they'll either refund or wait for the case to resolve
- If the seller is unresponsive, contact
support@slabtrack.iowith the order ID
Refunds
| Scenario | Refundable? |
|---|---|
| Item damaged in transit | ✓ Full refund or replacement |
| Item not as described (e.g. wrong grade, fake slab) | ✓ Full refund after return |
| Item lost in mail (USPS confirms) | ✓ Full refund |
| Buyer's remorse (Flip outcome wasn't WIN) | ✗ No — Flip outcomes are final |
| Buyer's remorse (Pull picked the card I didn't want) | ✗ No — Pull outcomes are final |
| Card declined in value after purchase | ✗ No — market risk is yours |
Chargebacks (last resort)
If a seller refuses to engage and SlabTrack support hasn't resolved the issue in 14 days, you can file a chargeback with your card issuer. Stripe's dispute system gives the seller 7 days to respond with evidence. If they can't show tracking + delivery confirmation + photos, you'll typically win.
Filing a chargeback for a Flip you don't like or a Pull that picked the cheap card is a fast way to get permanently banned from the SlabTrack ecosystem. Chargebacks are for genuine fraud, not for changing your mind.
Privacy
SlabTrack stores your shipping address, email, and Stripe customer ID for the purpose of fulfilling orders and resolving disputes. We do NOT sell your data, share it with sellers beyond what's needed to ship your order (name + address only), or use it for marketing without an explicit opt-in. Full policy at slabtrack.io/privacy.